6690q Privacy Policy: What We Store and Who Can See It
This page describes how 6690q handles personal data for players in Bangladesh, from the details you type at sign-up to the document a payout needs. It applies to the website, the game lobby and the Android app.
What this policy covers
6690q runs an online casino and sports betting service that most players open on a phone. To hold an account for you and move money through bKash, Nagad, Rocket or bank transfer, we need personal information. This page explains what we collect, why we need it, who can see it, and what you can ask us to change or delete.
It covers the website, the game lobby and the Android app. Other companies you reach through a link on our pages follow their own rules, and this policy does not apply to them.
Details We Collect When You Register at 6690q
Signing up asks for your full name, a mobile number that actually reaches you, your date of birth and your home address. The date of birth is not a formality: 18+ is a condition of holding an account. From your first session onwards we build a record of activity:
- Money movement. Deposit and withdrawal entries from bKash, Nagad, Rocket and bank transfer, with the transaction reference your provider issues.
- Betting record. The markets you take, the stake, the price at the moment of the bet, and the result.
- Sign-in data. IP address, device model and browser version, used to spot a login that does not look like you.
- Chat history. Messages sent to 24/7 Live Chat, kept so the next agent picks up where the last one stopped.
- Game logs. Round data passed to us by providers such as KA Gaming, CQ9, Ezugi, JDB, Playtech and Spribe for settlement.
We never ask for your bKash PIN, a Nagad PIN, a card CVV or a bank password. Anyone requesting those details is not speaking for 6690q, however official the message looks.
Why We Need Your NID or Passport Before a Withdrawal
Before your first withdrawal you pass a KYC check. We accept a National ID card, a passport or a driving licence, sent as a clear photo or scan. The document has to show your name, your photo and your date of birth, and that name must match both the account and the bKash, Nagad or bank account that paid in.
Our review normally takes 2 hours. Once you are verified, the first withdrawal is quoted at around 1 hour, and later payouts settle near 45 minutes. Where the names do not line up, the request is paused until it is sorted out.
The scan is kept so that a later audit or a payment partner's check can be answered without asking you to send the same document twice. You can request deletion after the account is closed, and we will tell you plainly what we are still required to hold.
How Long Records Stay in Our Systems
There is no single clock. Each record exists for a reason, and it is kept only as long as that reason holds.
| Record | Why it is held | How long |
|---|---|---|
| Account details | To run the account, confirm age and reach you about a blocked login | While the account is open, then for as long as our payment partners require |
| KYC document | To clear the first withdrawal and answer later audits | Alongside the account record, on the same condition |
| Deposit and withdrawal history | Reconciliation with bKash, Nagad, Rocket and the bank, plus dispute handling | For the accounting period our auditors work to |
| Chat transcripts | Support quality and evidence if a request is disputed | A limited window, then deleted on a rolling basis |
| Device and login logs | Fraud and account-takeover checks | Short window, older entries overwritten as new ones arrive |
When a period ends, records are deleted or reduced to figures that no longer point at a person, such as a completed transaction total.
Who Sees Your Information and Why
Inside 6690q, access is limited to the teams that need it: payments, support and fraud review. Support has to open your file to answer a question; the fraud team opens it when a pattern looks wrong. Lookups are logged, so an unexplained view of an account can be traced.
Outside the company, four groups touch your data:
- Game providers receive a player ID and round data so a bet can be settled and a balance corrected.
- Payment partners receive the amount, the reference and the name on the sending wallet or bank account.
- Identity verification handles the document you upload and returns a pass or fail result.
- Hosting and analytics process technical logs under contract, with no right to use them for anything else.
We do not sell personal data to advertising brokers, and your number does not go onto third-party marketing lists. Information is released to an authority only where a legal demand reaches us in writing.
Cookies, Device Data and the 6690q App
The site sets cookies to keep you signed in, to remember your language and currency settings, and to measure which pages get used. Blocking all cookies breaks the login flow, so leave first-party cookies on if you intend to play.
The Android app (version 2.6.5, 52 MB, Android 8.0 or newer) collects the same account data plus a device identifier and crash reports. It does not read your contacts, photos or messages, and it does not need those permissions to run.
Your Choices and How to Use Them
You can ask for a copy of what we hold, correct a wrong address or phone number, stop bonus and offer messages, or close the account. Requests start in Live Chat:
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Say what you need
Open Live Chat and tell the agent you are making a data request. One clear sentence is enough.
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Confirm it is you
Reply from the registered number and quote your account ID. We may ask for the NID already on file.
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Get the outcome
We confirm what was supplied or corrected, and say which records have to stay and why.
Closing an account does not erase payment records our partners or the law require us to keep, and it does not cancel a withdrawal already in progress.
Keeping the Account Secure
Your password is yours to protect. Use one you have not used on another site, and do not share it with anyone who offers to fix a bonus for you. One account per person is the rule; a second account opened to claim a welcome offer again will be closed. If your phone is lost, message Live Chat so the account can be locked while you sort out a new number.
When This Policy Changes
If we add a payment method or alter how long a record is held, this page is updated and the new wording applies from the day it appears. Where a change widens what we collect, account holders are told in the lobby or by message before it starts. Check back after an app update.
Short Answers About 6690q Data Handling
Does 6690q sell my details to advertisers?
No. Data goes only to the suppliers that keep the service running: game providers, payment partners, the identity verification service and our hosting provider. Advertising brokers never receive your name, number or documents.
Can I play before sending an NID?
Yes. You can register, deposit from ৳250 and place bets with no document on file. The check is triggered by your first withdrawal, so the upload becomes necessary only when you want money out, and the minimum withdrawal is ৳400.
What happens to my data if I close my account?
The account closes and the login stops working. Betting and payment records remain for the period our partners and auditors require, and the rest is deleted or anonymised. Ask in Live Chat and an agent will list what is still on file.
Who do I speak to about a privacy question?
Start with 24/7 Live Chat. The agent can raise a data request, correct a detail or explain why a document was refused. Keep the chat reference so the next agent can find the case without you repeating everything.